1 reviews | Active since Sept 2015
MTN Help Line Is A Joke
Hi <br> <br> I am posting this complain just to make myself feel better as i know MTN will do nothing about it.<br> I bought one day uncapped data bundles on the 08-09-2015 at 07:40 in the morning. connected and was browsing the internet, then tried opening up a site. bang the big \you are out of funds"yellow page popped up<br> called to let them know and Some lady called Zanele said the system was down i should check after 2 hours.<br> which i did. but guess what? yep nothing. fast forward. i called in 5 times and nobody was able to help me. mind you i am running out of a day here (one day uncapped data bundles). i then called in again (since i am that patient and have nothing better to do but chick chat the so called service champions. they claimed they were transfering me to the mythical technical support department. <br> As i am typing here Cell C is busy processing my port to them.<br> i have been with MTN for 10 years now. never failed to buy airtime.<br> """
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that you have been credited with R40 airtime.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that you have been credited with R40 airtime.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
