MTN Help Desk doesn't

<p>I emailed the MTN help desk a simple question: "I am considering changing to pay as you go when my contract comes up for renewal in December. If I do that, can I keep my existing number?"</p> <p>I sent that last Wednesday, 28th September. MTN "rep****" with the usual form notice and a reference number. By yesterday, 4th October, my question remained unanswered. </p> <p>I sent a reminder and told them that if I did not hear from them by close of business, my next email would be to Hellopeter. There was no response, so here is the email to you.</p> <p>The staff have absolutely no idea of what customer service means and obviously could not care less. I have had many problems with MTN since they took over my account from the previous sub-contractor, Autopage. That is why I want to go the prepaid route instead.</p> <p>Staff who can't be bothered, or are too poorly informed to answer simple questions, do not belong on a help desk. There are times when I wish I could get hold of the Managing Director's direct email address in order to tell him or her about the severe staff problems at the company.</p>