AN
Ayanda N
1 reviews | Active since Dec 2015
06 Jul 2017, 09:16
MTN Hell!!!!
<p>I had a contract with MTN and they stopped deducting money from my account I've been trying to get a settlement letter from the for more than a year I've been sent from pillar to post and not to mention dealing with their legal department who won't respond to any emails! This is affecting my credit score and I don't know who can help to sort all of this out!!!</p>
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MTN South Africa's replyOfficial
06 Jul 2017, 09:52Dear Ayanda,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
As per our discussion the matter has been referred to our Legal Supervisory team to address and resolve this issue asap.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Thank you.
Warm regards,
MTN Complaints Management Team
Best regards,
MTN South Africa's reply06 Jul 2017, 09:52
Official
Dear Ayanda,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
As per our discussion the matter has been referred to our Legal Supervisory team to address and resolve this issue asap.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Thank you.
Warm regards,
MTN Complaints Management Team
Best regards,