WD
Wanda D
1 reviews | Active since Feb 2019
26 Feb 2019, 10:08
MTN Headache
I have had a contract with MTN since 2017, since then it has been a terrible journey. Their service is the worst and when you call their call centre for customer service, their consultants are clueless and under pressure. I have had to fight with MTN almost every other day or week. They double deduct my account, they do not send me the bundles I singed up for yet none of my debit orders have ever failed. Such a headache.
Helpful (0)
Replies (6)0
Replies (6)
MTN South Africa's replyOfficial
27 Feb 2019, 08:17Good day Wanda
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
I tried calling you on *** , unfortunately there was no answer. Please can you provide me with an alternate number to contact you on.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
I tried calling you on *** , unfortunately there was no answer. Please can you provide me with an alternate number to contact you on.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply27 Feb 2019, 08:17
Official
Good day Wanda
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
I tried calling you on *** , unfortunately there was no answer. Please can you provide me with an alternate number to contact you on.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
I tried calling you on *** , unfortunately there was no answer. Please can you provide me with an alternate number to contact you on.
Warm regards, Jessica John Complaints Management Team
Best regards,
WD
Wanda D's updateReviewer Update
27 Feb 2019, 09:32Hi Jessica, thank you for getting back to me. I could not take your call as I am at work. Kindly please contact me between 12pm - 1pm or anytime after 5pm. Just to give a guideline what this is about... here are some ref #1- ********** 6356 and 1- ********** 9419. I have many other responses with reference number and each time I follow up, I am assured the query has been escalated but never a follow up or resolution. Very unfortunate on my end.
WD
Wanda D's update27 Feb 2019, 09:32
Reviewer Update
Hi Jessica, thank you for getting back to me. I could not take your call as I am at work. Kindly please contact me between 12pm - 1pm or anytime after 5pm. Just to give a guideline what this is about... here are some ref #1- ********** 6356 and 1- ********** 9419. I have many other responses with reference number and each time I follow up, I am assured the query has been escalated but never a follow up or resolution. Very unfortunate on my end.
MTN South Africa's replyOfficial
05 Mar 2019, 13:42Good day Wanda
Please can you provide the following information for me to investigate.
1. Which bundles did to select to buy and when?
2. Which month was you account double deducted.?
Warm regards, Jessica John Complaints Management Team
Please can you provide the following information for me to investigate.
1. Which bundles did to select to buy and when?
2. Which month was you account double deducted.?
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply05 Mar 2019, 13:42
Official
Good day Wanda
Please can you provide the following information for me to investigate.
1. Which bundles did to select to buy and when?
2. Which month was you account double deducted.?
Warm regards, Jessica John Complaints Management Team
Please can you provide the following information for me to investigate.
1. Which bundles did to select to buy and when?
2. Which month was you account double deducted.?
Warm regards, Jessica John Complaints Management Team
Best regards,
WD
Wanda D's updateReviewer Update
07 Mar 2019, 09:07I am on a contract, I receive 100 minutes, 300MB and 200 SMSes every month @R573 a month for 36 months. In December I was debited +-R17 500 which is almost three times my instalment. This has since been resolved after I had to phone your call centre every two days. My 200 SMSes that I signed up for have not been received.
WD
Wanda D's update07 Mar 2019, 09:07
Reviewer Update
I am on a contract, I receive 100 minutes, 300MB and 200 SMSes every month @R573 a month for 36 months. In December I was debited +-R17 500 which is almost three times my instalment. This has since been resolved after I had to phone your call centre every two days. My 200 SMSes that I signed up for have not been received.
MTN South Africa's replyOfficial
11 Mar 2019, 09:49Good day Wanda
My apologies for the delayed response.
Please be advised that I have loaded the 200 SMS's to number ***.
Warm regards, Jessica John Complaints Management Team
My apologies for the delayed response.
Please be advised that I have loaded the 200 SMS's to number ***.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply11 Mar 2019, 09:49
Official
Good day Wanda
My apologies for the delayed response.
Please be advised that I have loaded the 200 SMS's to number ***.
Warm regards, Jessica John Complaints Management Team
My apologies for the delayed response.
Please be advised that I have loaded the 200 SMS's to number ***.
Warm regards, Jessica John Complaints Management Team
Best regards,
WD
Wanda D's updateReviewer Update
12 Mar 2019, 14:22I see so, thank you so much. I hope we do not have this issue again.
WD
Wanda D's update12 Mar 2019, 14:22
Reviewer Update
I see so, thank you so much. I hope we do not have this issue again.