iL
illse L
1 reviews | Active since Aug 2018
17 Aug 2018, 13:31
MTN headache
MTN doesn't even deserve a star. Struggling to sort out my debit orders that keeps on deducting twice a month. MTN employee says that they will put in a log to get it sorted. But it never happend.
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MTN South Africa's replyOfficial
19 Aug 2018, 20:33Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
We have evaluated your account and it shows that the debit order is on the 2nd of each month,only one debit will go off from your account as per the system.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply19 Aug 2018, 20:33
Official
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
We have evaluated your account and it shows that the debit order is on the 2nd of each month,only one debit will go off from your account as per the system.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,