MTN Head Office committed ***** twice, after contract was cancelled.

When ***** has been committed on your account and you reported it, you think that a company would do their best to resolve it. When they don't and your bank admits that there is a big problem with ***** at MTN and reverses your money and you never hear from MTN again, you think the problem is resolved, after all, they don't even respond to your "mail sent to ***** department" mail.

Just so you all know, it has been two months way past their "14 days to reply".

Two months ago someone, who they suddenly can't trace, "phoned in", requested that his sim be connected to my account and my limit lifted from a top up contract to spend as much as he wants, with absolutely NO consent from be, written, orally or by their new fingerprint system. The transaction that the ********* and their friends at the MTN Head Office committed amounted to R3000.00.

Their response, go to the police and we will see if we can refund you. We went, they said they are investigating and will see if I can get my money back. Funny, the same day Absa reversed the debit order, admitted they have many customers that have ***** committed on their accounts in the exact same way. According to their knowledge, this problem comes from internal sources who help the ********* inside MTN. It must be the truth, because here comes part two. I cancelled my contract immediately as at this point it is a month to month and stopped the debit orders, I'm safe now because there is not contract and it is a pay as you go at this point right?

This morning, the 1st of July 2021, I wake up with a wonderful surprise of almost R10 000.00 being debited from my account by none other than MTN. The ********* is continuing their ***** with their friends and associates at MTN Head Office, and my debit order reactivated after it was CONFIRMED to be cancelled as well as my contract, two months after it was ended. Someone at the MTN head office has reactivated my debit order *******ly, and again their response is, make a case and we'll see if we can refund you after the investigation.

Two months and you still haven't rep**** to my ***** communication, yet you are investigating the second case while you are as silent as a grave about the first case?

To anyone that thinks of getting a contract with MTN, don't. To anyone who has a contract with MTN, be very very afraid because your personal details are NOT safe with them. Staff at their head office works with ********* to commit ***** on your account, then reactivates your debit orders after you are long gone finish with them.

Stay away, I caught this in time and the bank understands. However if you wait for MTN to resolve this, don't get your hopes up. I am getting a new bank account as well today, since MTN seems to be common ******* who dip their hands in the accounts of customers who don't even have anything to do with them anymore.

I have nothing to hide, please contact me if you would like to take steps against me. You can't though, as I have all the proof. I will warn every person I meet against you as far as I go. As we all have come to know MTN, they won't reply to this as they don't seem to prefer communication and mails, just interested in which accounts they can ***** money from.