1 reviews | Active since Dec 2017
MTN Hazyview Store
Went to the mall in Hazyview on Sunday and the Store was CLOSED, Vodacom and Cell C was open and making their customers happy. I took note of the MTN store times on the door and it stated that they are open on public holidays from 09:00am to 13:00pm and CLOSED on Sunday’s. I went back to the shop on Boxing Day a Public holiday and the store was CLOSED. Again Vodacom and Cell C was open ensuring their customers are serviced.
MTN falsely advertising their trading hours, inconveniencing their customers from making an effort to go to the store.
Makes me wonder if MTN really cares about customer service and ensuring that they provide a good enough service to even compete with its competitors.
Store code : 0445
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to hazyview Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to hazyview Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,