JN
Joyce N
1 reviews | Active since Jul 2011
20 Aug 2015, 10:23
MTN HAVE NOT REPAID ME MONEY THEY DEBITED WRONGLY
MTN confirmed that I had cancelled my contract as at 30th April but they continued charging me for months afterwards. They have finally agreed that they owe me over R2,400.00 but I have been waiting over a month for it to be repaid.
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Replies (1)
MTN South Africa's replyOfficial
10 Sept 2015, 08:28Hello Joyce Nidd,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your account has been credited with R -2,414.76,
Apologies for the inconvenience experienced.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your account has been credited with R -2,414.76,
Apologies for the inconvenience experienced.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
MTN South Africa's reply10 Sept 2015, 08:28
Official
Hello Joyce Nidd,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your account has been credited with R -2,414.76,
Apologies for the inconvenience experienced.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your account has been credited with R -2,414.76,
Apologies for the inconvenience experienced.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***