MTN Have no shame.

MTN Have no shame.

From December 2020 to June 2021 I had no signal coverage. I went to MTN shops to get assistance but I was told to call customer service. I tried several times but I couldn't get through. I wrote an email to them telling them of my frustrations still no response from them. Instead they sending me emails and SMS 'reminding me that I'm legible for an upgrade. I have informed them before that I am not upgrading but still they are taking my money since December 2020. R1100 per month. The attitude of their staff at their iLanga and The Grove in Nelspruit, is bad. I have told them several time that I need them to call their retention department to cancel my contract but they couldn't assist. I was told I have to do it myself. They are not allowed. until one good day I lost it and one employee at The Grove assisted to which I got a call from MTN retention department and I was told I need to complete a form for them to assist me. Mind you I don't have a printer to print the damn thing. It is frustrating why can't they do it online? It's 2021 for technology's sake.