1 reviews | Active since Oct 2017
MTN have no idea
Must be the utmost worst company in South Africa, I app**** online for a contract, all good and well, then I get said that in 48 hours they would contact me, 48 hours later no one phoned. I phoned them asked whats happening, they cant find my application even though I have the reference number, I must reapply. So I go through to sales, then they tell me to send them documents. So I send the documents, I phone back and the next day and they still cant find the application even the new one. WOW talk about useless.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly reply with your Id number for us to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly reply with your Id number for us to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,