MTN have NO Customer Service

So last month I did report MTN on this page and I received their response with an email, whereafter I emailed them back attaching proof of my payment to them. After sending this email I got this reply,- "On Thu, Jul 16, 2020, 19:38 Legal Action Department <***> wrote: Good day Thank you for your email. Please be advised that the payment has been logged to banking for allocation Kind regards, Errol Maistry Legal Department MTN SA Reference Number: ***." And then a week or so after that I keep on getting emails and sms'e saying that I should make payment my account and that is is at legal department.

I continuously getting these emails and sms'e and been sending emails to them attaching proof of the payment made but they just keep on sending me messages to make payment. Here are one of my email replies to them,"

To: *** Subject: Re: Reference No *** [#***]

Hi

Please see attached proof of payment. Payment was made on 4 April 2020 via eft. Please confirm receipt. Thank you Rene Minnie *** Payment Notification.pdf."

And this is just going on and forth and going nowhere as it is impossible to speak to somebody over the phone or in person if they can just at least give me a reason why I am still in arrears or whether send me statement where my attachment is showing or letting me know what exactley the problem is as according to me I made payment, sent them the proof but it is like speaking to a robot just repeating themselves. MTN your service is zero rated and there is no customer service as you have nobody there to speak to in person so sort out queries, all that you can do is just to demand money and hand threaten them with legal action without even trying to contact your customer to sort out the problem. Poor Poor Rating