MS
Megan S
1 reviews | Active since Mar 2016
22 Mar 2016, 12:43
Mtn have lost my phone!
After weeks of trying to get Mtn Insurance to collect my broken phone they have lost it in the repairs department!!! Never in my life have I been told that its my problem that someone else lost my cell phone!<br> <br> Mtn are not only impossible to get hold of but their call operators are rude and unhelpful. <br> <br> All I want is a phone! I have no options left, no numbers i have not already called, no idea of what to do!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
25 Mar 2016, 22:14Hello Megan S,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply25 Mar 2016, 22:14
Official
Hello Megan S,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***