TM
Thabiso M

1 reviews | Active since Feb 2015

01 Apr 2015, 12:37

MTN have been *****ing me for 2 months now.

This is my 2nd or 3rd complaint and frankly I'm tired of this **** service I've been receiving from MTN, initial the relationship started well BUT now, I would not recommend MTN to my worst enemy.<br> <br> After my Sony Z3 phone became damaged after being exposed to water (Which it should be able to handle) I sent my phone in for repairs. It was returned to me after a couple weeks in a worse condition then I had previously sent it in, back cover damaged, LCD screen still with the same issues as before. I sent it back in for repairs and now It appears they are taking their time with repairing my phone. MTN are making me deal with 5 different entities to enquire about the status of the repairs which is appalling. This has happened 3 months after I started my contract, so for the last 2 months I have been paying for absolutely nothing. The person who replies usually has a reason for not being able to contact me so here are my details:<br> <br> imei: ***00 973<br> cell: ***<br> <br> You have my number so call me if you need anything else rather than responding and you yourself not providing a way I can reply to your questions.<br>

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Replies (1)
MTN South Africa
MTN South Africa's reply15 Apr 2015, 15:57
Official
Hello thab90,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

This matter is being dealt with, insurance will contact you soon with feedback.

Regards
Thabelo
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