1 reviews | Active since Jan 2016
MTN have been busy billing me incorrectly
I took a contract phone with Nashua Mobile before everything was transferred to MTN. MTN did take over and things continued as normal, but in March things did changed. I was surprised by their billing and when I called I was told that I have subscribed for extra data and told the person who was assisting me to check clearly as I knew I didn't. They did apologised for the mistake done and promised to refund by reducing premium for the next coming month. I went and upgrade my phone and I signed another contract with another premium only for data. First premium was fine as per contract I've signed, but then the second premium was double the amount of my signed contract, when I call no one was there to assist as employees were on strike and when I visited local store I was told that the<br> is because my contract was from Nashua, new things to me as it wasn't stated in my contract. I went to another mtn store, I was as as told to call 808 which is their call centre and mind you no one was there at that time, until one day when I call to find the agent who told me that the reason why my premium was double is because of Nashua and when said the with he was talking about I didn't signed
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried to call you on the number provided but you did not answer.
The number you provided does not pick up any details on the system. The account number you provided shows that the account is with the legal department for collection.
I will inform the legal team to give you a call as the matter is at their desk now.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried to call you on the number provided but you did not answer.
The number you provided does not pick up any details on the system. The account number you provided shows that the account is with the legal department for collection.
I will inform the legal team to give you a call as the matter is at their desk now.
Regards
Thabelo
REQ:***
