Mtn hasn't topped up my data and I've paid them

Good day

I am on a month to month with Mtn since February 2021where I receive 50G day and 30G night and have been topped up up on the 1st of every month expect for the 1st of May 2021.

I contacted the call centre on 1 May to query why I didn't receive my data and was told I should wait a couple of hours for the data to be added, that wasn't done.

I've since called the contact centre only for them to escalate the query, The queries have been closed but my issue isn't resolved.

Today the 5th May 2021 I contact the call centre and was told that all the queries that were previously logged were escalated to the incorrect department, so another query was logged again and given the 24hours turnaround time.

I use this data for work purposes as I work from home. When I call the store I'm being told that I need to come.in personally.

I have 4 month old baby and cannot afford to go to the store as I have no one to look after my baby.

I am not happy with how MTN has treated me. I only have 5G left which means when my data runs out I will be forced to go into the office yet I paid for data I never received.

Please look into this matter for me.