DB
Daniel B

1 reviews | Active since Nov 2015

23 Nov 2015, 09:44

MTN has zero regard for a single account holder

MTN has shown its true colors by passing the buck until lawyers are involved. I have been strong armed into paying a settlement for the next 2 years because I don't have the means to defend myself.<br> I could not pay my contract for 2 months after my work contract ended, I told this to MTN. When I started paying again, it was random amounts because they were not sending me statements. When I asked for a statement, the consultants said that they cant help me because it has gone to legal. I asked to be put through to legal and they said they cant but will take a message for them to call me,...This never happened, more than 30 calls requesting this. Very frustrating...Then Munnick and Basson lawyer firm starts sending me emails telling me that the contract has been cancelled and I must pay the settlement in full. <br> I never asked for the contract to be canceled, I asked for the statement showing amount owed. My whole life is connected to that number...they just dropped me! I called them, I followed up with them, I asked what I need to pay, I paid random amounts because I did not know how much to pay, MTN has remained completely silent, even going to a branch has no value. I hate MTN,.HATE!

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Replies (1)
MTN South Africa
MTN South Africa's reply23 Nov 2015, 19:31
Official
Hello DanAshBun,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

Thank you for your time.

We will have a look at the account tomorrow with the legal department once finalized I will contact and assist you with feedback.

Kind Regards,

Alice van der Merwe

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