MTN has zero customer service!

This review should be zero stars. The customer service from MTN had been absolutely disgraceful in resolving an issue that is 100% their doing.

My contract debits had been running smoothly all along and suddenly the debit stopped going off and MTN starts sending me messages to tell me this and how they will suspend my line if I don't make payment. So I tried to phone, email and contact via social media, got a small bit of help on social media where someone got it fixed for one month but somehow couldn't fix it for the following month so now I have the same problem and this time the social media team is completely ignoring my messages. I cannot take of work to fix this in a store and REFUSE to waste my weekend days (it takes hours to do anything in an MTN store on the weekend) fixing a debit issue which is 100% percent the fault of MTN.

I'm going to be changing to Vodacom rather and suggest anyone reading this and considering MTN does the same thing as this company does not give a f***.