DM
Deon M
1 reviews | Active since Mar 2015
01 Apr 2015, 14:13
MTN has unreasonable barriers to prevent leaving
I have fought MTN to move numbers to pay as you go so the can be ported to other service providers. It seems that the only way to achive this is to involve the regulators or threaten leagally since they cannot do it without these.<br> <br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
15 Apr 2015, 11:37Hello pshyphon,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the numbers have been migrated to prepaid, however there is still an amount of R439.76 due fro the usage from the 14 February 2015 to 20 March 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the numbers have been migrated to prepaid, however there is still an amount of R439.76 due fro the usage from the 14 February 2015 to 20 March 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply15 Apr 2015, 11:37
Official
Hello pshyphon,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the numbers have been migrated to prepaid, however there is still an amount of R439.76 due fro the usage from the 14 February 2015 to 20 March 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the numbers have been migrated to prepaid, however there is still an amount of R439.76 due fro the usage from the 14 February 2015 to 20 March 2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***