mtn has the worst service on the planet

this company is shameless and evil my mom has been paying for insurance since the day she took out her contract and now that she wants her phone replaced it takes forever for the call center agents to just answer the phone and when they do answer the phone the agent will place you on hold for the longest time ever, its been 3 months we have been trying to get a replacement phone for her from the mtn people they even asked for payment and we paid it almost immediately only to wait for two more months .if mtn doesn't want to give us a new device for the same value as the phone we initially took out it's totally fine they must just give us the money we paid in premiums back we can go to Vodacom or any other network that priorities its customers ,l kid you not we have spent well over 500 rands in airtime just calling the insurance department for a lousy P smart device.