PG
Praven G

1 reviews | Active since Jul 2016

11 Jul 2016, 12:22

MTN Has the Worst Service Offered by a Mobile Network Operator

<p>I have been have a problem with my contarct and have not been issued my usual airtime for last month. I have been in contact with everybdoy from normal assistance to senior accounts manager to other execs. They just dont care. They closed my query and did not even notify me. I had to raise it again.</p> <p> </p> <p>I tried convering my loyality points to airtime and even that did not register on my phone. I phone their contact centre and that person said that it was impossible for me to convert loyality points to airtime.</p> <p> </p> <p>MTN, it is very frustrating delaing with your people. I never had any of these issues with Vodacom or Cell C.</p> <p> </p> <p>GOOD BYE MTN. </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply14 Jul 2016, 12:49
Official

Good day Praven,

Thank you for your post.

We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that your number was allocated with your monthly allocations on the 2016-06-17.

The system shows that the loyalty airtime was loaded on the 2016-07-11 and it was used on calls on the 2016-07-13.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,

Ayanda

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