1 reviews | Active since Jul 2016
MTN Has the Worst Service Offered by a Mobile Network Operator
<p>I have been have a problem with my contarct and have not been issued my usual airtime for last month. I have been in contact with everybdoy from normal assistance to senior accounts manager to other execs. They just dont care. They closed my query and did not even notify me. I had to raise it again.</p> <p> </p> <p>I tried convering my loyality points to airtime and even that did not register on my phone. I phone their contact centre and that person said that it was impossible for me to convert loyality points to airtime.</p> <p> </p> <p>MTN, it is very frustrating delaing with your people. I never had any of these issues with Vodacom or Cell C.</p> <p> </p> <p>GOOD BYE MTN. </p>
Good day Praven,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your number was allocated with your monthly allocations on the 2016-06-17.
The system shows that the loyalty airtime was loaded on the 2016-07-11 and it was used on calls on the 2016-07-13.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Good day Praven,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your number was allocated with your monthly allocations on the 2016-06-17.
The system shows that the loyalty airtime was loaded on the 2016-07-11 and it was used on calls on the 2016-07-13.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
