MTN HAS THE WORST SERVICE EVER!!! PATHETIC SERVICE!!!!!!!!!!!!!!!!
<p>I was billed extra on my contract for most of it as they failed to inform me that the contract structure has changed. My initial contract was supposed to be R199 and not R231 resulting in an extra amount of R31 being debitted off my account and when i queried this, I received no response. I eventually gave up as I was done fighting. I received a call on the 13 February this year from Terry Morake stating that I am due for an upgrade so I informed him that I was unhappy and I was wanting to cancel the contract. He then promised me that I would be reimbersed for the additional amount that was debitted off my account of R31 per month that I was billed and give me 3 months free installments if I upgrade. In good faith, I did upgrade and sent him an email stating same. Further dissapointment was that the contract I signed was meant to be R379 per month, I was billed R465 for March, and R465 in April. I went in to MTN to address this issue and that was R86 extra, resulting in a credit being due to me of R172. MTN Walmer Park said they would keep me informed. I received a message stating only R122.80 will be creditted to my account and I pointed out that it was meant to be more than that. Today I received a message stating MTN has debitted my account of R404. The credit that was due to me was never allocated at all. I phoned MTN Walmer Park and they said they will look into it.</p> <p> </p> <p>I AM NOT HAPPY AT ALL!!! I WANT TO CANCEL MY CONTRACT WITH IMMEDIATE EFFECT!!</p>
Good Day Lynette Welch,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that a credit request of R174.68 billed for the 75mb data bundle has been sent through for approval. Credit should reflect on your MTN account within 48 working hours and the bundle that was been charged extra has been removed.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Good Day Lynette Welch,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that a credit request of R174.68 billed for the 75mb data bundle has been sent through for approval. Credit should reflect on your MTN account within 48 working hours and the bundle that was been charged extra has been removed.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
