MTN has the worst service ever.

Called into the call centre to cancel the debit order that goes off every month,only to find out that MTN activated a new contract for me,without my consent, no consultation, no documentation. I'm being billed every month but I do not receive statements....nothing. Being pulled from pillar to post but no one can give me a straight answer. I am so dissapointed....is this the service we get from MTN....billing people without their consent? Their customer service number just places me on hold for hours....I don't even think that number exists ********** 667. Only to find out that a contract was **********ly opened under my name by an MTN branch that no longer exists.....MTN sucks.