CN
Colleen N
1 reviews | Active since Jul 2015
16 Jul 2015, 14:42
MTN has the worst service !!!
My Samsung S4 screen cracked, went to woodmead store for assistance as it is closer to my work place. Date 16/07/2015 time between 12:00 to 12:45, was server after ridiculous 30 minutes of waitting!!!!!! Was simply told l needed to pay R150 for the service yet l have a contract and insurance with MTN. Was told l need to contact Samsung store if l needed FREE assistance. Unfortunately was too angry to take down the consultant name but he was a coloured guy.<br> Will cancel my insurance with MTN and make sure l don't renew my contract !!!<br> THEY ARE A DISGRACE TO CUSTOMER SERVICE !!!!!
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MTN South Africa's replyOfficial
03 Aug 2015, 11:16Hello Colleen048,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the R150.00 is an administration fees. As MTN, we take the faulty handset to the manufacture for repairs. Hence the admin fee.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the R150.00 is an administration fees. As MTN, we take the faulty handset to the manufacture for repairs. Hence the admin fee.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
MTN South Africa's reply03 Aug 2015, 11:16
Official
Hello Colleen048,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the R150.00 is an administration fees. As MTN, we take the faulty handset to the manufacture for repairs. Hence the admin fee.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the R150.00 is an administration fees. As MTN, we take the faulty handset to the manufacture for repairs. Hence the admin fee.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***