MTN HAS THE WORST CUSTOMER SERVICE EVER!!!

What horrible customer service from MTN...

So I went through to the MTN website and requested for a consultant to call me back in order to take up a sim only MTN contract. On the 21st I got the call and we discussed me getting a 130gig package worth R349, I even got an email with *** confirming the package I app**** for. Sim got delivered towards the end of Jan and it took a day to activated.

Once it was activated it was then blocked and I got an sms saying that my account is in arrears (not possible as I had not even used this thing)... it takes another few days of trying to sort this out, first I went to an MTN store in Menlyn and the shop said that they can't help me and that I need to call the call centre (just great!), I comp**** and got the call centre number. Called the call centre, got sent from pillar to post and only got the issue resolved 2 days later.

Now I do a recon and check my data, it turns out that I'm now on a 40 gig package (not what I bought!)... it's been two weeks of calling MTN... Today I got transferred to retentions (was on hold for 30 minutes) and spoke to a lady called Nthabiseng, she then said that she can't deal with the issue and needs to transfer me to their online department (on hold for another 30 minutes), once I got to the department the lady I spoke to said her name is Bianca and that she also can't help me and I need to call their migration department or the client care centre again for them to cancel my contract...

What an excuse for a company!!!