1 reviews | Active since Jul 2016
Mtn has the worst customer service ever.
<p> I was due for an upgrade and took another contract with Mtn on 07 May 2016. I signed up for a R289.00 My choice Top up contract and to date my line has been suspended twice. According to Mtn I have reached my month limit or R800 which I never signed up for.....To date my line is still suspended only God know why. I have phoned Mtn Southgate on Sunday Morning 03 July 2016 and was not assisted. </p> <p>Mtn has been debiting R344 from my account which I also didnt sign up for. </p> <p>Can Mtn just this once give their customer the service they deserve please. </p> <p>I refuse to pay the amount that I did not sign up for and to have my line suspended for no reason at all. </p>
Good Day Obakeng Thokoane
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that you activated the Recurring SMS Bundle 300 service on your line and you were billed for this service, due to this added service your Invoiced amount increased. Please note that if you would like to cancel the Recurring SMS Bundle you may dial the USSD code *141*5#ok and select option 3 to manage bundles and cancel the service.
Please be advised that your account was suspended because you had reached the credit limit on your account, please note that your services have since been reactivated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Good Day Obakeng Thokoane
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that you activated the Recurring SMS Bundle 300 service on your line and you were billed for this service, due to this added service your Invoiced amount increased. Please note that if you would like to cancel the Recurring SMS Bundle you may dial the USSD code *141*5#ok and select option 3 to manage bundles and cancel the service.
Please be advised that your account was suspended because you had reached the credit limit on your account, please note that your services have since been reactivated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********