MTN has the worst customer service and has introduced a *****ulent payment system

I have been having issues with mtn I made a scan to pay for my cellphone contract as I was not debited on the 30th I made a scan to pay via my banking app FNB and I have sent follow up emails to get assisted I have sent my bank statement and screenshots of the payment as it does not have a pdf proof of payment as its the same as swiping I sent emails to nana mukase To these emails as well ***

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*** From the 5th of October I have sent emails of the same thing my bank statement attached as evidence I have made payment but I have not been assisted all they keep doing is giving me the run around I have gone to the branch I have not been assisted I am getting frustrated with this service and agents acting like their working on it I am resorting to the ICASA org as now I see it’s either the **** to pay is a *****ulent system or someone is not willing to help me it’s been weeks I’ve sent emails every single day to get assisted I am frustrated because I receive messages that it will affect my credit record and my account is not working that time I have paid I have attached screen shots and my bank statement reflecting the R589 I did via scan to pay please action this because I’ve already filled a complaint to icasa

MTN has introduced a *****ulent payment system and their customer service is **** i do not recommend this service provider