1 reviews | Active since Dec 2013
MTN has the Worst Customer Care Service in SA
Two years back, I accidentally locked my voicemail and had to give a pin to login. I called customer care and I don't know what the lady did, but I can't access my voicemail at all.<br> <br> Everytime I call 100 or 120. I get the following message \Your voicemail is not available right now, please try again later.\"<br> <br> So I called MTN four times with no feedback or help. The last time I called their system was down, I asked the man to please call me when the system is online - he gave me some kind of lame excuse.<br> I emailed MTN four times, no help - indeed most of the time I have to give them specific instruction of what I want them to do. All I want is them to deactivate my voicemail and reactivate it again and if that doesn't help to deactivate it totally, so that nobody can leave me message that I can't get back to.<br> <br> I even complained on Facebook, twice! I am so completely fed up, that I have already decided to move over to another service provider the moment my contract has expired. I've been a customer since 2001 and even Telkom at least comes back to me after two month."
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to our technical support team for investigation and to assist in resolving the voicemail issue ref number SMC/*** please note the turnaround time is 7 working days. For a follow up on the ref number contact customer care on 808.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to our technical support team for investigation and to assist in resolving the voicemail issue ref number SMC/*** please note the turnaround time is 7 working days. For a follow up on the ref number contact customer care on 808.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
