SW
Simon W

1 reviews | Active since Aug 2015

25 Aug 2015, 12:59

MTN HAS THE WORSE SERVICE EVER EXPERIENCED

I cancelled my contract in May, which expired on 3/7/2015. They admit that their call centre dropped the logged cancellation twice and they still want to bill me for the month I never had. If I stop the payment they will consider it as unpaid and report it - due to their own errors. Unbelievable!!!!!. Their top management hide in their ivory towers and are not contactable. Their retention department takes three weeks to answer one e-mail.<br> Stay away from MTN as far as possible, unless you want the challenge of the frustration. Their office staff just could not care less as well.<br> It is a complete travesty that they have so much money when their service and attitude is so bad. <br> <br> Y'ello MTN...Never in my life have I dealt with a company so bad.<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply15 Sept 2015, 09:37
Official
Hello Simon W,

Thank you for your post.

Apologies for the delayed response and inconvenience experienced.

Please be advised that your query has been resolved.

Regards
Lorraine
REQ:***