BV
Bianca V

1 reviews | Active since Jun 2015

15 Feb 2017, 10:44

MTN HAS THE POOREST SERVICE

<p>We have been contacting MTN numerous times to find out what is our account at MTN and every time they say someone will phone us back, nobody ever phones back and so for that reason we cant settle our account to get our contracts active again. Never in my life i will recommend anyone to MTN again. </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply16 Feb 2017, 11:31
Official

Good day Bianca

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.

We would like to assure you that we are actively working to improve our service levels.

Regards

Angela

REQ:***