GM
Gia M
1 reviews | Active since Apr 2015
13 Apr 2015, 09:19
MTN has THE MOST Shocking service!
Email sent to MTN on 26 March with regards to having my number changed. After the automated email saying that I am a \VALUED CUSTOMER"I expected to get decent service. Days went by and I got no response. Then after threatening with Hellopeter and the CPA"
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Replies (1)
MTN South Africa's replyOfficial
28 Apr 2015, 11:43Hello gia.m,
We are truly sorry for any inconvenience caused for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We can confirm that we cannot process a number change on a top up or prepaid number.
We will suggest that you visit the nearest SAPS to open up a case of harassment. The investigating officer will then liaise with the relevant person at our company and will advise you further on the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We can confirm that we cannot process a number change on a top up or prepaid number.
We will suggest that you visit the nearest SAPS to open up a case of harassment. The investigating officer will then liaise with the relevant person at our company and will advise you further on the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply28 Apr 2015, 11:43
Official
Hello gia.m,
We are truly sorry for any inconvenience caused for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We can confirm that we cannot process a number change on a top up or prepaid number.
We will suggest that you visit the nearest SAPS to open up a case of harassment. The investigating officer will then liaise with the relevant person at our company and will advise you further on the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
We can confirm that we cannot process a number change on a top up or prepaid number.
We will suggest that you visit the nearest SAPS to open up a case of harassment. The investigating officer will then liaise with the relevant person at our company and will advise you further on the matter.
Regards
Tim
MTN Complaints Management Team: REQ:***