1 reviews | Active since Mar 2017

22 Mar 2017, 13:03

MTN HAS THE MOST DISGUSTING SERVICE EVER!!!!!!!!!!!!!!!!!!!!

<p>I have an outstanding account from Nashua that was handed over to MTN. I stopped paying this account at Nashua as I had many queries for sevices being charged to me incorrectly. In the event of this MTN took over my account and handed me over. From the inception of this a few attornies have been calling me to recover the outstanding money all with different amounts. Who do I pay??? I have been to the MTN head office in Rivonia but to date, I have not had any constructive assistance with this matter. On my last visit a week ago, I spoke to Gavin who is one of their managers. Gavin did not even call me thereafter or even take any of my calls until I called in to get somebody else to help me. Even after Gavin calling me and promising to call back he has not done so to date. I then went as far as contacting the CEO's PA at MTN, her name is Shenaaz Aliverdi who promised to escalate and help me. I also emailed her on the 16th of March to confirm our conversation but to date has not called or assisted me in any way. I had called the head office again this past Monday to get assistace from Shenaaz but she was unavailable and did not return my call. A lady by the name of Pat offered to assist but again I had to call them back to find out what is happening and also to no surprise remind her who I am and that she infact did speak to me. Prior to this I have also called MTN's legal department who were supposed to mail me back and come to a resolution but to date I have had no response. I AM A CUSTOMER THAT IS SAYING THAT I WANT TO PAY MY ACCOUNT!!!!!!!!!!!! WHY DOES MTN NOT WANT TO TAKE MY MONEY BUT TARNISH MY NAME INSTEAD???????????? Why is it so hard for MTN to give me the correct amount to pay, explain why and give me banking details to settle this!??? The service that I have got from MTN and the MTN Head Office has been nothing but appalling and disgusting to say the least!!!! Another month is going by and I am being charged interest on this outstanding account but I am here and willing to pay! *** MTN!!!!!!!! THIS SHOULD BE *******!!!!! Sincerely, A REALLY ****ED OFF CUSTOMER!!!!!!!!!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply22 Mar 2017, 23:12
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

Please be advised that the matter has been escalated to the relevant functional unit for further assistance.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ:***