MTN has the most appalling I've experienced

My phone stopped charging few weeks ago... and so the following day I took it to the MTN branch at The Glen mall. after waiting for an hour on the line I was told that if they do take my phone I will not get a courtesy phone as they are out of courtesy phones, however if I call the insurance company a courier company can collect my broken phone and replace it with a courtesy phone. I logged a claim the day after and to date no one has called me. I'm still stuck with a broken phone that does not charge for over 3 weeks. <br> <br> This being a phone that is not older than 6 months mind you. My business and work is affected by this as my phone is unreachable. You guys have the worst service I've yet seen. Do you even care about client service? I understand your on a strike however on your email you said you SLA is 5 days and surprisingly I'm on the 22nd day without even a call, sms or a lousy email. This is a ****ty service I will never ever recommend anyone to take up a contract with your pathetic company again. <br> <br> Should you bother to read this im reachable on ***... shame on you