1 reviews | Active since Aug 2015
MTN has ****** my money
I am at the end of tether!!!! I have been contacting your call centre non-stop and get cut-off every time!!!.and mad as hell! For the past 2 months MTN has taken money out of my account *******ly. I have signed a contract for R429.00 upon purchase (E***). The consultant at Cavendish requested that I phone customer service and set my limit (R430.00) - which I did immediately. I have asked for a statement to be posted to me for months but to no avail. I finally got posted one this month reflecting a credit limit R1875.00!! This is immoral!! After receiving a my first shock in June with a deduction of R1400 I called MTN asking to set my limit and send me a report reflecting my usage. This clearly did not happen. For the month of June and July MTN deducted R1400 and R1497 respectively which doesn't make sense as my data usage was low.I finally spoke to a lady called Goodness on Saturday 7th August and she made a shocking discovery that the store (Cavendish) had failed to load my data and bundles upon activation of this contract. I was promised that an instruction will be sent to your billing dept. requesting that they refund me backdating to October 2014. PLEASE REFUND MY MONEY
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have picked up the request has been sent to the billing department to credit the account from October 2014 month for the discount not received for data, SMS, REQ:***.
We do not pick up any previous notes for the usage limit to be set up the only note where you have called in for this service to be added 9-7-2015. Please can you give to us a reference where you have called in before the 9-7-2015.
The billing for R1402.65 is due to 300MB used up and the internet has been used further. The account has been billed for extra data usage. This billing is from 13-5- until 13-6-2015. The usage limit has only been set up on the account 9-7-2015.
The credit limit is for both lines. The request has been sent to the billing department to assist with the validation reports.
Kind Regards,
Alice van Der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have picked up the request has been sent to the billing department to credit the account from October 2014 month for the discount not received for data, SMS, REQ:***.
We do not pick up any previous notes for the usage limit to be set up the only note where you have called in for this service to be added 9-7-2015. Please can you give to us a reference where you have called in before the 9-7-2015.
The billing for R1402.65 is due to 300MB used up and the internet has been used further. The account has been billed for extra data usage. This billing is from 13-5- until 13-6-2015. The usage limit has only been set up on the account 9-7-2015.
The credit limit is for both lines. The request has been sent to the billing department to assist with the validation reports.
Kind Regards,
Alice van Der Merwe
***