MTN HAS ****** MY DEVICE THAT I HANDED IN FOR REPAIRS AND IS *****ING MONEY FROM MY BANK ACCOUNT (since DEC 2020)

UNTIL I RECEIVE A RESOLUTION TO THIS PROBLEM - THAT HAS BEEN DRAGGING ON SINCE DECEMBER 2020 - I SHALL BE REPEATEDLY SHARING THIS POST OF COMPLAINT ON SOCIAL MEDIA. I HAVE HAD ENOUGH. I AM BEING ****** BLIND BY MTN!

MTN IS A ******** COMPANY! - DEVICE ****** FROM CUSTOMER! - *****ING MONEY FROM CUSTOMER'S BANK ACCOUNT!

OCTOBER 2020 - I upgraded my MTN contract to the Samsung Note 20 Ultra. DECEMBER 2020 - I handed this device in for repairs (factory fault). APRIL 2021 - STILL have not received my device! nor a refund for the months my account has been debited for a device I DO NOT HAVE! and HAVE NOT HAD USE OF SINCE NOVEMBER 2020!

APRIL 2021: We are currently in MONTH 5 (FIVE) of me not having my phone AND my bank account is STILL being debited monthly for a phone that I HAVE NOT HAD IN MY POSSESSION SINCE 8 DECEMBER 2020! MTN has therefore ****** money from me, every month, since DEC 2020! This is an EXPENSIVE DEVICE & CONTRACT!

TO DATE - 14 April 2021: MTN HAS ****** R10,980.54 FROM MY BANK ACCOUNT!

AVENUES TRIED: 1. MTN shop (Somerset West, Somerset Mall) 2. MTN website 3. MTN customer care email 4. MTN customer care call centre 5. MTN facebook page 6. TWITTER #MTN #mtnzaservice #ombudsman #********

I am shunted from the MTN shop to customer care call center and back again. The shop manager does not bother to get back to me. The shop staff tell me it is out of their hands. Customer Care simply ignore my emails. When I phone Customer Care call centre, EVERY TIME, I have to re-explain the situation and am then told that the problem will be forwarded to the appropriate department. No one contacts me and I start the whole cycle again! Every time I place the complaint on Twitter I get the same DM response from MTN (a different person each time!), assuring me they will assist me and I must just send them the IMEI number, my ID number, cellphone number. HOW MANY TIMES MUST I SEND THEM THESE DETAILS!!??

CONCLUSION: DEVICE ****** FROM PAYING CUSTOMER BY MTN.

PS: To date, I have 13 typed pages of correspondence by me trying to get my phone back! This does not include the number of phone calls I have made to MTN!