MTN, has ****med me. They have disrespected me

I am extremely gutted and disappointed by MTN, I but a router on the 1st October2018 in Bloemfontein mimosa mall, the consultant who helped me was Layton Carpede, I chose the 105GB (45GB day and 60GB night). I was made aware that I would only receive pro rata data of 15GB until the 13th, and on the 13th October 2018 I would receive the 105GB, the 13th came and there was no data, I went back to the MTN store in question and Layton advised me that he would log a query, he told me that the network failed to load the 105GB like they were supposed to, and that I should return on Monday it would be resolved, I got there Monday 1pm I left the shop at 4:30pm, being sent from pillar to post, I was told to call cancelations and retention, and I spoke to Nolulama, she told me if I wanted to cancel despite the reason being that MTN failed to give me what I signed for in the contract, I'd have to pay R3000+ I told her I would do no such thing, why am I paying for a contract I want to cancel when the reason for canceling is because the network has failed to provide me with a service I signed for. I sat there and the manager of the store did not even come out to see me, I explained to the consultant that I am not gonna pay any cancelation fees, MTN has breeched a contract, the failed to give me the data I signed for, I have as a result lost a lot of money, it has been 96 hours since I went to the shop on Saturday the 13th October 2018, and I still have not been helped. I sent an email to their DIC and store manager and they responded by asking me to give them 72hours, I explained that I will not be giving any 72hours as I have already given them 96hours since the first time I came. The MTN network is brutal, they do not care about our mortgage eye and our time. I have been brutally disrespected, it is now Thursday the 17th October 2018, and this matter has not yet been resolved, what flipped annoys me is that come the debit order day, they will with no fail come take my R800. But where the hell is the router? Where the hell is my data MTN? Why have you not prioritized my issue? Why is MTN so damn disrespectful? You are playing games with peoples lives, with their income and with their time. I am not bored , I have a million things to do. But I'm sitting here getting a review done because I can't afford a lawyer. Maybe if I was a WHITE person this would have been resolved!!!!!!!!!!!! MTN is by far the worst network I have experienced, they are unprofessional and don't care in any way for their customers. Please I. Begging you guys, don't purchase anything further from this network. Rather go to Cell companies, or vodacom, telkom, virgin mobile etc. This network is a ****. Are they maybe paying their million dollar debt I africa by ******** their customers?

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