1 reviews | Active since Jun 2015
MTN HAS RUINED MY LIFE AND THEY JUST DNT CARE!
My contract with mtn was paid up and cancelled in Aug 2014. I app**** for a higher position at work but was declined due to a adverse listing on my credit record by mtn. To my utter confused horror I immediately went to a branch were the uninterested consultant could only tell me \iIl send it to the legal dep I dont know when they'll reply"not even taking my contact details. To resolve the issue I sent 2 emails to their \""customer care\"" and still no reply. Clearly MTN does not care that I cant be promoted or sign a new lease for a error on their part. I finally phoned to their call centre and after phoning back for a update the agent tells me the case has not been attended to yet after I was promuse my name would be cleared in 3 days. what must I do to get assistance from mtn for their error? This is effecting my life but they dnt care not even a apology. This is a warning be cautious when trusting MTN because a simple R98 contract could cost you your name."""
Thank you for your post.
We apologies for the inconvenience experienced.
Upon investigating your account our system reflects that you had last made payment in August 2014. You had made a request REQ:***/ *** to cancel and port to prepaid. Hence i would escalate to relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Yahya
REQ:***
Thank you for your post.
We apologies for the inconvenience experienced.
Upon investigating your account our system reflects that you had last made payment in August 2014. You had made a request REQ:***/ *** to cancel and port to prepaid. Hence i would escalate to relevant management team for urgent attention and to contact you directly with feedback and a way forward.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Yahya
REQ:***