MTN has RUINED my life.

I took out a Cellphone Contract with MTN in November 2017. It was for a Huawei P8 Lite. They set up a Debit Order for me and I have been paying since then through FNB via Debit Order. So I went end of last month; November to find out how much was still due so that I could pay it off and take out a new Contract with them. This is when I found out that I am owing R3300 and some odd cents and that I had been handed over to Hammond Pole Attorneys.

First of all, I was never notified that my account was overdue. Also, how could it be overdue if they were deducting the contract amount? I was sent from pillar to post to resolve this myself at the Overport Branch in Durban. They gave me numbers to call which was never of any help cos they never picked up. I then went to The Westville Pavilion branch which was where I was told I had all along been paying someone else's account. How? How is that even possible? How could I been paying someone else's account? In all the branches and call centre they have just been sending me all over without any assistance. I asked the last person that I spoke to to give me the details of the person I have supposedly been "paying for" since I work in Investigations and could ask Mr Bheki Cele to assist cos maybe a high profiled person could be able to get assistance from MTN.

All I want is for this chaos to be sorted out ASAP. I have given MTN enough time and all they do is give me case numbers. They said the account I have been paying for is A***.

PS. I do NOT want to deal with Hammond and Pole Attorneys cos it was MTN's mistake. Also they are ruining my Credit Record which money cannot buy. Please sort this out ASAP!!!