1 reviews | Active since Jun 2019
MTN has ruined my life!!
If I could rate - 5 I would but unfortunately that option is not available on this platform. I decided to get a data contract with MTN in 2018. The deal that was advertised was 10 gig for R240. This was confirmed to me instore by a sales consultant. I agreed to the contract. That is to date the biggest regret of my life. The consultant failed to explain that the data was uncapped. Whilst I believe my usage was within the limits I almost fell over in shock when I discovered a substantial increase in my monthly pYment after 7 months with zero warning. I decided to end my contract with MTN. I told the consultant I want to end the contract and they didn't inform of the cancellation process. So I decided I cannot pay for something I did not agree to. I was then served a notice by MTN telling me I must pay R1534 or face legal action. As much as I felt this was unfair and unjust as the breadwinner at home I decided to pay because I cannot jeopardise my career prospect and I needed MTN out of my life! Despite the fact that I made payment in time MTN still calously took my account to VVM and I got a notice informing me that I OWE R2800. I send them proof of payment from my bank many times(which I still have) but I was told payment had not been recieved. I dont know if I was a victim of corporate bullying, incompetence or blatant *******ion but until this day MTN claims they havent recieved the money. I again paid VVM the outstanding balance minus the R1534 in an effort to clear my name. VVM has not removed my blacklisting. They told me they need MTNs Approval. I have been going back and forth with both companies until June 2019 now. This blacklisting is ruining my life. I lost out on a major job opportunity and I can not get financing for a vehicle that is much needed by my family. All I want to do is create a better life for myself and my family and MTN has greatly jeopardised that. I cannot provide for my family, my livelihood is affected and my emotional and psychological wellbeing. I need to warn others about the danger of contracting with MTN.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to call you, unfortunately you were not available. In order for us to locate the payment you made that is not reflecting on our side, I need you to send to us a targeted transaction statement. This is basically proof of payment for that one transaction.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to call you, unfortunately you were not available. In order for us to locate the payment you made that is not reflecting on our side, I need you to send to us a targeted transaction statement. This is basically proof of payment for that one transaction.
Warm regards,Mazwi ZumaComplaints Analyst
