DM
Dieketseng M
1 reviews | Active since Oct 2014
17 Sept 2015, 06:02
MTN has ruined my credit record
#***9.MTN has not been correctly allocating my payments for the past 5 months. I have been told I am 180 days in arrears but I sent them proof of payments. They still went and handed over my account with lies of payments being owed. Now it is on my credit record adversely affecting me. I have send emails for my stamen of account but they are clearly not bothered and keep cutting my calls.
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MTN South Africa's replyOfficial
17 Sept 2015, 13:35Hello shasha1mo,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
Remember that when making manual payments (cash or EFT) you would need to either use your valid MTN cell-phone number or account number. This would then automatically allocate the payment to the account.
Kindly can we request that you send us the proof of payments to fax number *** and mark it attention Timothy Clouts. We will then get our Banking Department to allocate the payments and get our Legal Department to get your credit record cleared.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
Remember that when making manual payments (cash or EFT) you would need to either use your valid MTN cell-phone number or account number. This would then automatically allocate the payment to the account.
Kindly can we request that you send us the proof of payments to fax number *** and mark it attention Timothy Clouts. We will then get our Banking Department to allocate the payments and get our Legal Department to get your credit record cleared.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
MTN South Africa's reply17 Sept 2015, 13:35
Official
Hello shasha1mo,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
Remember that when making manual payments (cash or EFT) you would need to either use your valid MTN cell-phone number or account number. This would then automatically allocate the payment to the account.
Kindly can we request that you send us the proof of payments to fax number *** and mark it attention Timothy Clouts. We will then get our Banking Department to allocate the payments and get our Legal Department to get your credit record cleared.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
Remember that when making manual payments (cash or EFT) you would need to either use your valid MTN cell-phone number or account number. This would then automatically allocate the payment to the account.
Kindly can we request that you send us the proof of payments to fax number *** and mark it attention Timothy Clouts. We will then get our Banking Department to allocate the payments and get our Legal Department to get your credit record cleared.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team