MTN has rude agents and worse team leaders

I am totally disappointed in Mtn after being a loyal client with Mtn for over 12 years and after not being able to use my number for 3 months when I tried to recharge my number was no longer on the Mtn network, however I find this very strange as on the 12.01.2019 I had been able to recieve messages to this number. When I spoke to the agent she first of all didnt know what she was doing or how to react, kept putting me on hold claiming that her system was slow (from my own personal experience I know that this time should be used to build repor with a client instead of putting the client on hold) second of all when she came back she only asked 2 questions then spoke over me while I tried to get a word in. She also kept repeating herself and again spoke over me. I then told her that I wasn't aware that it had changed from a 6 month inactive status to a 3 month inactive status she told me Im wrong (telling the client she is wrong???) when I asked to speak to a team leader or manager on the floor she told me "they will tell u the same thing" and after I told her I still would like to speak to somebody different she again repeated herself before giving in. When the team leader came to the computer she very arrogantly spoke stating her position and name then continued telling me the same thing and when I asked about the fact that I had recieve and sent SMS's to and from this number I was told that my number has already been recycled and could be ready to be bought at any store right now... this was s disapointing and thats when I asked for the team leaders name again and she gave it to me as well as her surname... then added the agents name again "mahalla" so I guess the SMS I'm suppose to have recieved from MTN 30 DAYS AFTER MY NUMBER WAS INACTIVE AND AGAIN AT 85 DAYS WAS NOT IMPORTANT FOR HER TO MENTION... I have never been a person to complain working in customer service myself, I have always tried to make the next person Job easier and rated them high just for the sake of knowing what it feels like however these two are clearly arrogant and rude and very confident in them not knowing how to value clients. My only regret is having stayed so long one one network looking down on all oyher networks and always standing up for MTN even though they clearly don't feel the need to send the measly low earning clients messages infoeming them to recharhe with at least R5 per month to keep a number that they clearly feel the need to have.

Peace Love and Happiness with Telkom, Cell C and Vodacom from here on out for me...