1 reviews | Active since Aug 2016
MTN has ****** me once again.
<p>I am very saddened by how MTN has failed me once again , I upgrated from iphone 5S to a 6 and paying without any problem(and thats been the case since i took my first contract in 2007) the phone gave me had charging problems in the first 3months i took it back to Fairland MTN where i took all my phones and i was told maybe its the charger they used another charger they had in the store which i paid R150 for form Carl and the ladies that work in the store it also worked until recently and it was black out that expansive device i told them about in the first 3months does not charge properly stopped working , what upsets me the most is i am running my whole business through this phone and now most of my things have to wait until i dont know when , if MTN treats me who pays them every month for years without any problems how do they treat those that struggle a bit with paying them (all i know i dont want to be in their shoes).Its sad that a big company like MTN has the type of stuff they have when you call them and report your issues with their call centre agents they seem clueless and dont know what they are doing i spoke to one and he couldnt pick up my upgrate date on his system an indian gentleman kept on talking about the year 2007 the incompetency reminds me of our Government - i am paying this company close to 800 on my laptop and my phone and will not leave it here if no one contacts me by lunch time tomorrow i will take things to the next level its either you give my money back or will take you to court you are dealing with someone you dont want to be your enery i work my ass off for my money and you will not rob me like this. Even when i took the phone at the Istore they referred me to you cause they couldnt understand the stupidity because that phone is on warranty.</p>
MTN will be taken to task for my phone.
MTN will be taken to task for my phone.
Good Day Thabo Makhele
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty.
Please be advised that you may book in the handset with our High Value Repair Centre where it will be assessed. For as long as your handset complies with all warranty guidelines, our HVRC team will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
Good Day Thabo Makhele
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty.
Please be advised that you may book in the handset with our High Value Repair Centre where it will be assessed. For as long as your handset complies with all warranty guidelines, our HVRC team will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
Can i ask for my contract to be cancelled Zukiswa i am sick of MTN trying to make us idiots , my phone has a crack on the screen which has absolutely nothing to do with my charger portal and the guys at the Fairland store know i brought this phone back within 3months of getting it , i pay a lot for this device and the laptop and will not be ****** of my money, i think i will come to the head offices and demand to speak to a more senior person about this issue.
Can i ask for my contract to be cancelled Zukiswa i am sick of MTN trying to make us idiots , my phone has a crack on the screen which has absolutely nothing to do with my charger portal and the guys at the Fairland store know i brought this phone back within 3months of getting it , i pay a lot for this device and the laptop and will not be ****** of my money, i think i will come to the head offices and demand to speak to a more senior person about this issue.
