AB
Adeesh B
1 reviews | Active since Sept 2012
30 Oct 2015, 20:05
MTN has really dropped the ball on Service
Good day<br> <br> I am trying to cancel the insurance I have on 2 of my handsets. I have been twice to the website to cancel. I have emailed them. I tried calling them but I couldn't afford to wait any longer than 20 minutes. I used to speak so highly about MTN and their all around ability to satisfy customers needs but honestly things are just going from bad to worse.<br> <br> Please arrange for someone to acknowledge my cancellation. It is easier to cancel investments and life insurance than it is to cancel MTN phone insurance.
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MTN South Africa's replyOfficial
01 Nov 2015, 17:26Hello adeesh030288,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
MTN South Africa's reply01 Nov 2015, 17:26
Official
Hello adeesh030288,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike