SG
Santie G
1 reviews | Active since Dec 2015
05 Dec 2015, 06:14
Mtn has really bad service the past months,
I keep phoning mtn regarding my cell service because <br> I would go hours without signal and have to keep<br> On rebooting my phone! I will phone someone <br> And when the person pick up their phone my service<br> Provider would say you have insufficient airtime to make a call please load airtime, but I have more than enough airtime on my phone, this happens with nearly every call I make, quite annoying because what happens in an emergency I would not be able to phone for help because my service provider sucks. I have been with Mtn for years but recently they are really disappointing their clients!
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MTN South Africa's replyOfficial
08 Dec 2015, 15:37Hello ElizabethAva,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the problem of insufficient airtime when trying to make a call is caused by the multiple internet applications left running. When you encounter the problem you can turn off the mobile data which will help to enable the call to go through
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the problem of insufficient airtime when trying to make a call is caused by the multiple internet applications left running. When you encounter the problem you can turn off the mobile data which will help to enable the call to go through
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply08 Dec 2015, 15:37
Official
Hello ElizabethAva,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the problem of insufficient airtime when trying to make a call is caused by the multiple internet applications left running. When you encounter the problem you can turn off the mobile data which will help to enable the call to go through
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the problem of insufficient airtime when trying to make a call is caused by the multiple internet applications left running. When you encounter the problem you can turn off the mobile data which will help to enable the call to go through
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***