1 reviews | Active since Feb 2016
MTN has overcharged me for fees
Good day <br> <br> I'm am very very unsatisfied with the service I receive from MTN <br> <br> This has been the 3rd month that you overcharged me with R 150.56 for blackberry services and an additional 100mb data. I dont have a blackberry i had a samsung since 2013!<br> <br> You will fix my account and refund me R301.12 within this month or I will take it further to legal authorities<br> <br> Mtn has taken at least 900 more than they are allowed to the past year and I have went in to the Mtn branches over 3 times to correct my account <br> <br> On my account I only have 100mb, top up of R 200 and 25 sms's<br> <br> So you overcharged me with R 150.56 for the of October 2015, November and December and Januay 2016<br> <br> My account has been fixed for three months and before that they over Charged me from January 2015 to June 2015<br> <br> I have phoned numerous times as well. They have told me they will fix it, but they haven't . I am tired that MTN is taking my money <br> <br> Enjoy your day<br>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the account will be credited for the BIS charges from February 2015 until December 2015.
Then the account will be credited for the double data charge from Jan 2014 until February 2016.
Please allow +-5 working days for the request to be finalized.
Kind Regards,
Alice van der Merwe
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Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the account will be credited for the BIS charges from February 2015 until December 2015.
Then the account will be credited for the double data charge from Jan 2014 until February 2016.
Please allow +-5 working days for the request to be finalized.
Kind Regards,
Alice van der Merwe
***