1 reviews | Active since Sept 2017
MTN HAS ONCE AGAIN BEEN ******* WITH THEIR CONTRACTS
I took out a TOPUP contract for R79.99 per month and was assured that the billing would never exceed this amount. For the first few months it was much more due to an either on our side. I visited a store and they assured me AGAIN that the limit is now set and will not exceed the monthly subscription fee. For 2 months the correct amount was charged and then all of a sudden the amount payable is R382 again. Yet again I went to a store and they confirmed that the additional fee is for data usage. This is totally unacceptable. I have sent 4 emails to ********** but they have not even acknowledged one of my mails. What angers me even more is that this is not the first time I have experienced this problem with a contract as well as the horrific service. I will NEVER EVER take out a contract with MTN again.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly reply with your id number or account number in order for us to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
regards
mike
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly reply with your id number or account number in order for us to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
regards
mike