MTN has no shame

My mother's account at MTN was hacked and the person ran up a bill of almost R6000. My mother reported it to the MTN shop together with an affidavit from the SAPS. The hack happened on 23 May 2023. A number was linked to my mother's account and made the main number.

She received a case number from MTN on 19 May 2023 and was informed that the claim will take 21 days to complete.

She followed up with MTN (inside their shop and with the call center) on 1 August 2023, 1 September 2023 and 6 September 2023. Every time she was assured that MTN will contact her within 24 hours, but no communication was received by my mother from MTN.

How is it possible that a big company like MTN can keep a person on pension waiting for a substantial amount of money? This while the person is doing her best to follow up with MTN?

I definitely have no confidence in MTN seeing how they treat a person of almost 80 years old.