MV
Michelle V
1 reviews | Active since Feb 2015
09 Feb 2015, 15:16
MTN has no service
My husband passed away and I asked MTN to stop my data and transfer my number to my name in November 2014. They stopped my cell nr in December 2014 and after a month got it reinstated. After a week it was off again and cannot get it back on. I had to give all my datails last week again and it was approved. Now they are processing it to reactivate my number and nothing is happening. I would like to have my number again but they are not doing anything. Brackenhurst branch have also tried to help but to no avail.
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MTN South Africa's replyOfficial
19 Feb 2015, 12:36Hello ViljoenMichelle,
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
We can confirm that transfer of ownership has been processed and your number is connected and active on the network.
Kind Regards,
Ebbedene
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
We can confirm that transfer of ownership has been processed and your number is connected and active on the network.
Kind Regards,
Ebbedene
REQ:***
MTN South Africa's reply19 Feb 2015, 12:36
Official
Hello ViljoenMichelle,
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
We can confirm that transfer of ownership has been processed and your number is connected and active on the network.
Kind Regards,
Ebbedene
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
We can confirm that transfer of ownership has been processed and your number is connected and active on the network.
Kind Regards,
Ebbedene
REQ:***