EC
Ewald C

1 reviews | Active since May 2015

05 May 2015, 22:08

MTN has no sense of customer service!

I took out a contract with MTN on TopUp but it was never put on TopUp but instead put on an open contract without my knowledge. The data limit exceeded 2 months ago, and all my contracts were locked because of a R5000 mistake on their side. I called them and it is now 60 days later and all the phones are hard locked. I spoke to Managers, Team Leaders and just random Admin Staff from MTN. <br> All I get is promises to pass the R5000 credit. My account is paid in full, but the R5000 credit is still not passed. I am now sick and tired of this nonsense, and want to warn all South Africans not to do business with MTN as they don't have any customer service. Just promises.

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Replies (1)
MTN South Africa
MTN South Africa's reply02 Aug 2016, 07:19
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

A credit was passed on 8/07/2015 of R4105.00.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Thabelo

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