1 reviews | Active since May 2015
MTN has no sense of customer service!
I took out a contract with MTN on TopUp but it was never put on TopUp but instead put on an open contract without my knowledge. The data limit exceeded 2 months ago, and all my contracts were locked because of a R5000 mistake on their side. I called them and it is now 60 days later and all the phones are hard locked. I spoke to Managers, Team Leaders and just random Admin Staff from MTN. <br> All I get is promises to pass the R5000 credit. My account is paid in full, but the R5000 credit is still not passed. I am now sick and tired of this nonsense, and want to warn all South Africans not to do business with MTN as they don't have any customer service. Just promises.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A credit was passed on 8/07/2015 of R4105.00.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A credit was passed on 8/07/2015 of R4105.00.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
