AV
Antonio V
1 reviews | Active since Aug 2015
15 Feb 2016, 09:12
MTN has no regard for a persons ITC. No feedback!!
REQ:***. I still have not received any response from MTN whatsoever! f all the enquires but 3, for the 3 contracts I have at MTN are not removed by the end of business tomorrow I will take this matter further<br> People watch out for MTN!!!!!! They have no regard for your profile, they have done a total 17 enquiries on my ITC profile in less than a year, 5 of them in one month... Then they MTN says you are a high risk because of the enquiries?? But they are the ones who did the enquiries!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
16 Feb 2016, 11:19Hello antoniov12,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, you app**** for an additional line on your account. The application then followed the credit vetting process, which provides us with a score based on your affordability. This then determines whether you qualify for the additional line or not. Please note that credit assessment is done by the ITC and the report comes directly from them.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, you app**** for an additional line on your account. The application then followed the credit vetting process, which provides us with a score based on your affordability. This then determines whether you qualify for the additional line or not. Please note that credit assessment is done by the ITC and the report comes directly from them.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply16 Feb 2016, 11:19
Official
Hello antoniov12,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, you app**** for an additional line on your account. The application then followed the credit vetting process, which provides us with a score based on your affordability. This then determines whether you qualify for the additional line or not. Please note that credit assessment is done by the ITC and the report comes directly from them.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, you app**** for an additional line on your account. The application then followed the credit vetting process, which provides us with a score based on your affordability. This then determines whether you qualify for the additional line or not. Please note that credit assessment is done by the ITC and the report comes directly from them.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***