AT
Andre T
1 reviews | Active since Aug 2011
04 Dec 2015, 15:11
MTN has no management at
Every time you call MTN and you need to speak to a supervisor. Who don't want to speak to you. You have to lose your temper getting to them. Then as suspected not interested in helping you. Asking for a manager. Guess what MTN don't have managers. Supervisor \Linda"is the highest person in MTN. This is the line of support. No wonder support don't exist"
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
07 Dec 2015, 20:28Hello A.T.,
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that this will be escalated to management to take corrective measures in accordance with our Service level agreements.
We have requested call routing to be updated on your line for the incoming call problem and have logged a ticket to investigate the dropped calls/signal reference number: SMC/***.
Due to the nature of our business the security confirmation is to make sure that you are the accountholder so as to protect your information from unauthorized people.
Kind Regards
Siphumezo
REQ:***
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that this will be escalated to management to take corrective measures in accordance with our Service level agreements.
We have requested call routing to be updated on your line for the incoming call problem and have logged a ticket to investigate the dropped calls/signal reference number: SMC/***.
Due to the nature of our business the security confirmation is to make sure that you are the accountholder so as to protect your information from unauthorized people.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply07 Dec 2015, 20:28
Official
Hello A.T.,
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that this will be escalated to management to take corrective measures in accordance with our Service level agreements.
We have requested call routing to be updated on your line for the incoming call problem and have logged a ticket to investigate the dropped calls/signal reference number: SMC/***.
Due to the nature of our business the security confirmation is to make sure that you are the accountholder so as to protect your information from unauthorized people.
Kind Regards
Siphumezo
REQ:***
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that this will be escalated to management to take corrective measures in accordance with our Service level agreements.
We have requested call routing to be updated on your line for the incoming call problem and have logged a ticket to investigate the dropped calls/signal reference number: SMC/***.
Due to the nature of our business the security confirmation is to make sure that you are the accountholder so as to protect your information from unauthorized people.
Kind Regards
Siphumezo
REQ:***